TERMS & CONDITIONS
Here at Clean Taos Inc. we make it our goal to give our customers professionally outstanding service. Your satisfaction is our first priority. We treat your laundry as if it were our own providing your garments with the care they deserve. We use the most modern equipment and products available to process and clean your clothes with the utmost care and quality. However, we still need to agree to some rules to ensure that there are no misunderstandings about Clean Taos Inc.'s (referred to as "we," "us," "our", or "Clean Taos Inc.") or your obligations. By using our service, you acknowledge and accept the following Terms and Conditions.
ACCEPTANCE OF TERMS & CONDITIONS
By opening an account and using the services provided by Clean Taos Inc. you acknowledge that you accept the terms and conditions set forth. These terms and conditions are subject to change, it is your responsibility as the “customer” to stay up to date with the changes, and to review these terms prior to the payment of any of our services.
CLAIMS
If you as the customer are not 100% satisfied with our services, if any of your items are missing or damaged, you are responsible to report a claim by contacting us at dirtylaundry@cleantaos.com or by calling us at 575-425-4446 within 48 hours after your items have been picked up or returned. The claim must be filed within 48 hours after you have received the clothes/items back. After the 48 hours, there will be no refunds/compensation given and you will not be able to file a claim.
If you as the customer wish to report a claim of damage to a Dry Cleaning garment, you must provide the damaged garment and specific items of information regarding that piece of clothing in an official claim. Claims must be made within 48 hours of pick up and each item must still have its dry cleaning tags attached (i.e. brought back in the same condition it left Clean Taos Inc).
While we do our best to compensate customer claims, we cannot take responsibility for all claims involving missing or stolen garments. The majority of such claims are in fact the fault of the customer, misplacing their own items. Clean Taos Inc. will make every effort to honor customer claims with discernment in relationship to the validity of the claim. We would love to be able to inventory every piece of laundry you give us. Unfortunately, it is cost-prohibitive for us to do so. As a result we can't be held responsible for “lost laundry”; we simply have no efficient way of verifying that we actually received any particular piece of laundry in the first place.
Though we don’t inventory every item in your Wash and Fold we carefully track your clothes. For instance, we tag all our bundles with your name, and your clothes are never loose in our facility unless they’re inside a machine, on the folding table, or in their own laundry cart waiting to be folded.
If you do believe you are missing something from your laundry, please notify us within 48 hours of picking up your clean clothes — we are much more likely to find misplaced laundry if it is reported early. Claims for lost or stolen garment must include specific information regarding said garment; color, size, label, and fabric. Because we handle numerous items each day we will truly be unsure of your claim if you do not do so. It is your responsibility to report the claim within 48 hours of pickup with correct information.
We do our best to carefully inspect and tag each piece of clothing in order to prevent the mishap of loss and theft. It is ultimately the customers responsibility to keep a detailed list of the clothes they bring into Clean Taos Inc. for services and to identify the items they have dropped off when they are picked up.
DONATIONS
All articles left for cleaning and not called for within 365 days (from the pick-up date) will be sold/donated for charges pursuant to Section 48-3-28 NMSA 1978. Customer required to leave name and contact information to be contacted in the case of overdue pickup.
SERVICES
Clean Taos Inc. offer two types of specialty cleaning and garment care services: a Wash & Fold (WDF) laundry service charged at a per-pound rate and a per-item rate, and a Dry Cleaning (DC) service, charged at a per-item rate. Charges for service are to be paid at the time of pick-up.
Laundry in bags for the Wash & Fold laundry service will be weighed before and after cleaning. While we will inspect each item within the bag we also weigh your laundry to prevent any misplacement or loss of articles. However, there will always be a slight chance that a garment may be lost. In concordance with our lost/stolen garment policy Clean Taos Inc. will compensate reasonable claims within 48 hours of service pick-up.
We take pride in our services and have most items ready before our quoted time. Wash & Fold dropped off before 4 pm, in general will be ready after 3 pm the next business day. Turnaround for dry cleaning takes five business days not including holidays and weekends.
Express service for Dry Cleaning and Wash and Fold services are available for a fee. For any questions regarding service please contact us at dirtylaundry@cleantaos.com or by calling us at 575-425-4446
BAG REPLACEMENT
Because of the high cost of our reusable and recycled bags we charge a deposit $12.00 for each bag. Deposits will be refunded in the case of a returned bag/dissolution of service. Bags that suffer from damage and normal wear and tear over time are replaced free of charge.
INSPECTION
We will do everything we can to avoid damaging your laundry. At Clean Taos Inc. we individually inspect each garment for Dry Cleaning (DC) and briefly inspect each load for Wash and Fold (WF) service. Unfortunately there are limitations to what we can do. For example, we don't have time to check your pockets in our Wash and Fold inspections to see if you have left anything in them. Therefore, we can't be held responsible if something left in your laundry (like lipstick, chewing gum, or a pen) causes any damage.
If we find any damages to your garment Prior to service we will automatically contact you and wait for your approval to start servicing that piece. If there are no pre-existing damages to your garments, we will automatically begin servicing them. If you choose to service the damaged garment we had previously questioned you with, we will accept no claims to additional damages to that specified garment. In addition to this, any garment deliberately torn or damaged by the customer or manufacturer, such as torn denim, will never be accepted in a claim. Keep in mind that we will always look at the tag of the garment for the manufacturers specified cleaning instructions. We will always individually inspect clothes for Dry Cleaning, however, we will not be responsible if you include a Dry Clean Only garment in the Wash & Fold laundry service. It will be your responsibility as the customer to notify us prior to service, that you have included such item in the Wash & Fold laundry service pile along with any other specialty laundry service items to prevent potential damages to delicate and special garments.
POLICY FOR WASH DRY & FOLD LAUNDRY SERVICE
By using our laundry services you agree that your clothes are suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer. We will not be responsible for any damage to clothing that is not suitable for this standard laundering process that we have not been notified of previous to laundering. Similarly, we reserve the right to refuse to service items that we feel will be hazardous to our staff, such as items heavily soiled with human or animal waste. This is for the health and safety of our team.
Our Wash & Fold service typically uses warm water to wash and medium heat to dry. You as the customer are able to change preferences to another option on your customer preference sheet. Please note: All laundering processes, regardless of how gentle, cause normal wear and tear on clothing. As a result, we cannot be responsible for any wear and tear of laundry, including loss of buttons, fading, fatiguing, holes, or abrasions. In addition, if we are not informed of specialty needs for your laundry care the natural occurrence from the laundry process may lead to damaged clothes, and clothes damaged from this process will not be considered in any way the responsibility of Clean Taos Inc. It is your responsibility as a customer to know of the potential damages to your laundry during the use of our Wash & Fold service; it is your responsibility as a customer to check all pockets and inform us of any specialty needs or potentially die bleeding items. Similarly, we reserve the right to decline cleaning any particular piece of laundry if we think it will lead to trouble.
Drying laundry also creates risk. While we quickly examine every garment prior to placing it in the laundry we do not often have time to check all of the laundry care labels in your laundry bag. Therefore, if something is "dry-clean only," or otherwise unsuitable for common washing and drying techniques, please do not include it in the laundry you give to us.
In the event an item is damaged during laundry service, Clean Taos Inc. will honor up to $50 per claim. Clean Taos Inc. will not be responsible if the total of the claim is greater than $50. In addition to this, Clean Taos Inc. will not honor any claim of a single item that is greater than $50. There will only be a claim reimbursement of a maximum of $50 per item, and a total of $50 per claim. There will only be one Wash & Fold laundry service claim allowed per order.
POLICY FOR DRY CLEANING
When items are handed over to us here at Clean Taos Inc. we handle them with the utmost care. Our cleaning staff individually inspect each dry-cleaning garment and chooses the best way to clean it. Due to the nature of wear and tear, we cannot be held responsible for the weaknesses this may cause a garment. Items such as, but not limited to, suede, leather, and fur have the tendency to weaken over time; are made with faux materials; can have manufacturer errors inherent in their design; for this reason we require a liability release to clean all leather and suede items. In the same vein Clean Taos Inc. disclaims responsibility for certain other dry-clean only items and will have a customer sign a liability release before processing the item. In the dry cleaning process, we cannot guarantee that the garments will not shrink or change color or lose color. Clean Taos Inc. will compensate reasonable claims made within 48 hours of pick-up for garments cleaned without a liability release. All the original cleaners tags must still be attached to garment/s brought in for a claim. Articles without all the original tags will be deemed as no longer acceptable for a claim because it will not be in the same condition as it was when it left our cleaners.
POLICY FOR RE-CLEANING DRY CLEAN ITEMS
If you are not satisfied with the cleanliness of your garments we may re-clean them. You as the customer must specify which garment or garments need to be re-cleaned. Garments that are being brought in for re-cleaning must have the original cleaners tags attached and be separated from any other items you may wish to clean. For each request to reclean a garment our staff will examine the piece to qualify if it was improperly cleaned previously; if we did not clean it correctly the first time the re-clean will be at no charge. False claims for re-cleaning will not be honored and the customer will be charged the full cost of cleaning. Items sent in for re-cleaning must be brought back within 48 hours from the day they were picked up. Any items that are indicated to be re-cleaned but are returned after 48 hours will not be honored and the customer will be charged for the original cost of cleaning. We examine our records and match the re-cleaning item in question with the attached tag to see that the piece in question matches ones that we had previously cleaned. You will be charged for any additional items to be cleaned along with the re-clean garment.
STAINS
We cannot promise that we will be able to remove or treat all stains. We will always do our best, however, some stains we will not be able to be removed due the age of the stain, quality of textile the stain is on, and/or nature of material that made the stain. Clean Taos Inc. will not compensate claims made for stains imparted onto a garment by the customer that were not removed during the cleaning process.
OWNERSHIP
By accepting our terms and putting your laundry into our bags and entrusting us with your clothes, you take ownership and responsibility of our bags. Any disputes involving another parties items being cleaned that came through your bag using our services will be the responsibility of you the customer, because you accept in these terms the ownership of said other parties items. You are welcome to file a claim on their behalf, this does not guarantee that your claim will be validated and compensated.
WASHING PREFERENCES
At Clean Taos Inc. we take great pride in the way we wash your clothes. If you have any preferences in the way we wash your clothes, you may inform us of your preferences when dropping off. We use the most eco-friendly skin sensitive soaps and detergents available. However, we cannot guarantee that the soaps or detergents we use you will not be allergic to. For this reason we cannot accept any responsibility for allergic reactions caused by the soaps and detergents we use. This will also apply to soaps and detergents that you had stated you are allergic to. You accept the liability of personal allergic reaction when using our services.
MISCELLANEOUS
We make sure to check each individual item here Clean Taos Inc. Our Wash & Fold Laundry Service is weighed twice, prior to washing and after washing; our excellent staff hand sorts each load and pays special attention to catch anything you may have missed. However, we cannot be held responsible in anyway, including financially, to items that have been left in a customer’s article of clothing. These items include, but are not limited to, cash, jewelry, or credit cards. If we find them we will gladly return them to you but we may not find them. We urge you to please check and re-check your garments before handing them over to us in order to avoid the mistake of misplacing your valuables.
FALSE CLAIMS
It is your responsibility as a customer to remain honest. We will not be held responsible if you file any false claims, and will seek reasonable and appropriate compensation if you have any intention in harming the reputation of Clean Taos Inc. We ask that you esteem our community of clientele and notify us if you have received any item mis-placed in your order. then it will be your responsibility to notify us and return it. There are human errors involved in any human generated service, we respectfully request that you be patient with us when we misstep and allow us to make it right before slandering us in reviews or in person.
We reserve the right to change these terms at any time and we maintain the right to refuse service to anyone at any time. This information is available to you on our Web site.
END OF TERMS & CONDITIONS
If you have any questions regarding this agreement, please contact us at:
206 Paseo de Pueblo Sur, Taos, NM 87571
Hours of Operation
Monday - Friday 9 A.M. – 5 P.M.
Saturday 10 A.M. - 2 P.M
Sunday Closed
